Privacy Policy

1. Who We Are

ServiceMyPIV is a PIV (Positive Input Ventilation) servicing business operating across North England and mainland Scotland. We operate this website at www.servicemypiv.co.uk.

You can contact us at:

• Email: servicemypiv@gmail.com
• Phone: 07712 561232
• WhatsApp: 07479 049693

2. What Information We Collect

When you use our booking enquiry form, we may collect the following personal information:

• Your full name
• Your phone number
• Your email address
• Your postcode
• The brand of your PIV unit
• Any additional information you choose to provide in the message field

We also collect standard technical information that your browser automatically sends when you visit any website, such as your IP address and browser type. We do not store this in a way that identifies you personally.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your service booking enquiry
• Arrange and confirm your service appointment
• Contact you about your booking or service
• Send you a service certificate following your appointment

We do not use your information for unsolicited marketing, and we do not sell, rent or share your personal data with any third parties for their own purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the basis of legitimate interest and contract performance — specifically, to respond to your enquiry and fulfil the service you have requested. By submitting an enquiry form, you are consenting to us using your contact details to get back to you.

5. How We Store Your Information

Enquiry information submitted via our contact form is sent directly to our business email account (servicemypiv@gmail.com), which is protected by a password and two-factor authentication. We do not operate a separate customer database.

We retain customer contact information for up to 3 years following your service appointment, after which it is deleted. This retention period allows us to send service reminders and maintain records in case of any queries about work carried out.

6. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct any inaccurate data
• Erasure — ask us to delete your personal data
• Restriction — ask us to limit how we use your data
• Objection — object to us processing your data
• Portability — request your data in a portable format

To exercise any of these rights, please contact us at servicemypiv@gmail.com. We will respond within 30 days.

7. Cookies

This website does not currently use tracking cookies or analytics software. If this changes in the future, this policy will be updated and a cookie consent notice will be added to the site.

8. Third Party Links

Our website contains links to external sites including WhatsApp and Google Maps. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:

• Information Commissioner's Office (ICO)
• Website: ico.org.uk
• Phone: 0303 123 1113